Come Join Our Team
We're looking for a great person with a passion to help our "Online Family!"
Catholic Software Trainer/Demonstrator (Full-Time)
An intimate knowledge of Catholicism and Catholic parish operations is required!
Job Description
Mass Intentions Online (aka My Parish Office), a member of the Diocesan family of products, is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides technical support, training, and onboarding for parishes using our software.
This is a fully remote, full-time position.
The salary range is $41,000-$48,000 per year.
What You'll Do
- Product Demonstrations & Sales: Deliver clear, persuasive virtual presentations to prospective parish decision-makers, demonstrating how our tools solve daily parish management challenges, from Mass intention scheduling to office workflows, and converting prospective parishes into long-term clients.
- Serve as the primary support contact for churches using our software
- Establish and maintain excellent client rapport
- Respond to customer support requests via phone and email in a professional, customer-first manner
- Conduct virtual demonstrations, onboarding, and training new clients on our software
- Create, document, and manage support cases in our CRM/ticketing system
- Provide clear, timely updates to clients on open issues and resolutions
- Participate in weekly team support meetings and collaborate with internal teams
- Obtain a comprehensive knowledge of features and functionality of the MIO suite of applications and software
- Ability to function independently in a busy environment, as well as part of a team
- Strong attention to detail and organizational skills
Qualifications
- Strong customer service skills with a demonstrated customer-first mindset
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to work independently while contributing effectively to a team
- Reliable attendance and strong work ethic
- Comfort supporting users via phone and email in a professional support environment
- Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools)
- Ability to learn new products quickly
- Ability to present remotely (online) to parish/church individuals or groups
- Must be well-spoken, energetic, and have the ability to improvise
- The most important education requirement is a willingness to learn with an open mind: you can become an expert in a short time. It also helps to have previous experience demonstrating products or representing a brand
Spanish as a second language is a plus, but not required
Required:
- A modern computer and at least one monitor
- A high-speed internet connection to your home office for the company-provided VoIP telephone
- Must be a U.S. citizen
Benefits:
- Medical and prescription coverage
- 401(k) with company match
- Life insurance for employee and dependents
- PTO accrual starting on day one
To apply, email using the subject line of "Catholic CSS Application".
Please include your work history, resume, and a cover letter to: dan@massintentionsonline.com
